Privacy Policy
FC Hartlepool
Effective Date: 10 June 2026
1. Introduction
FC Hartlepool (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, register with the club, purchase tickets, attend events, volunteer, or engage with any of our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
2. Who We Are
FC Hartlepool is a community football club and registered charity operating in Hartlepool, England.
As the Data Controller, FC Hartlepool is responsible for determining how your personal data is processed.
Contact Details
FC Hartlepool
Grayfields Enclosure
Jesmond Gardens
Hartlepool
England
Email: info@fchartlepool.com
3. Information We Collect
Information You Provide to Us
We may collect:
Name
Address
Email address
Telephone number
Date of birth
Emergency contact details
Parent or guardian details (for junior members)
Volunteer information
Coaching qualifications and DBS information (where applicable)
Medical or dietary information where required for participation, safeguarding, or welfare purposes
Event and Ticketing Information
When purchasing tickets or registering for events, we may collect:
Contact details
Payment information (processed securely by third-party payment providers)
Attendance records
Website Usage Information
We may automatically collect:
IP address
Browser type and version
Device information
Website pages visited
Time spent on pages
Referral sources
Photography and Video Content
FC Hartlepool regularly captures photographs and video footage during matches, training sessions, tournaments, community events, presentations, FC Fest, and club activities.
These images may be used for:
Club websites
Social media channels
Marketing and promotional materials
Press and media coverage
Sponsor communications
Where required, appropriate consent will be obtained.
4. How We Use Your Information
We may use your personal information to:
Register players, members, volunteers, and officials
Manage teams, fixtures, training sessions, and competitions
Communicate important club information
Process ticket sales and event registrations
Manage safeguarding responsibilities
Administer club memberships and subscriptions
Deliver coaching and football activities
Promote club activities and achievements
Improve our website and services
Comply with legal, safeguarding, and regulatory obligations
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract
To fulfil membership registrations, event bookings, ticket purchases, and participation in club activities.
Legal Obligation
To comply with safeguarding requirements, charity regulations, football governance requirements, and legal obligations.
Legitimate Interests
To operate, manage, develop, and promote FC Hartlepool and its activities.
Consent
Where consent is required, including certain photography, marketing communications, and optional promotional activities.
You may withdraw consent at any time.
6. Sharing Your Information
We may share information where necessary with:
The Football Association (FA)
Durham County FA
Football leagues and competition organisers
Coaches, team managers, and club officials
Safeguarding officers
Medical professionals in emergencies
Website hosting providers
Ticketing and payment providers
Professional advisers and regulators where required
FC Hartlepool will never sell your personal data to third parties.
7. Data Retention
We only retain personal information for as long as necessary.
Typical retention periods include:
Current members: for the duration of their involvement with the club.
Former members: retained for an appropriate period to meet safeguarding, insurance, legal, and regulatory obligations.
Financial records: retained in accordance with HMRC and charity requirements.
Data is securely deleted when no longer required.
8. Data Security
FC Hartlepool takes appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
Access to personal information is restricted to those who require it to perform their duties.
9. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate information
Request erasure of your data where appropriate
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Requests should be submitted using the contact details below.
10. Cookies
Our website uses cookies and similar technologies to:
Improve website functionality
Analyse visitor behaviour
Enhance user experience
Support website performance and security
You can manage cookie preferences through your browser settings.
Further information can be found in our Cookie Policy.
11. Third-Party Services and Links
Our website may include links to external websites, social media platforms, sponsors, ticketing providers, payment processors, and partner organisations.
FC Hartlepool is not responsible for the privacy practices of external websites and encourages users to review their privacy policies separately.
12. Children’s Information
FC Hartlepool provides football and community activities for children and young people.
We process children’s personal data responsibly and in accordance with safeguarding requirements.
Where required, consent will be obtained from a parent or legal guardian.
13. Photography and Media
The club may publish photographs and videos featuring players, volunteers, supporters, and attendees at club events.
Where appropriate, media consent will be sought through registration forms, membership forms, event bookings, or separate consent processes.
If you wish to withdraw media consent, please contact the club and we will review your request in accordance with our safeguarding and data protection obligations.
14. Changes to This Privacy Policy
FC Hartlepool may update this Privacy Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
FC Hartlepool
Grayfields Enclosure
Jesmond Gardens
Hartlepool
England
Email: info@fchartlepool.com
16. Complaints
If you are unhappy with how FC Hartlepool handles your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
The ICO can be contacted via: